Contact Qualica Technical Support
Qualica’s technical support desk is open from 08h00 to 17h00, Monday to Friday. Specific 24 / 7 support is also available for particular solutions. Call us any time.
ITIL approach to service management
Our support and operate function is based on Service Management from the IT Infrastructure Library (ITIL). This is an internationally recognised set of concepts and practices for managing and developing all aspects of IT, including IT operations and service improvements. Using ITIL, we deliver support that is predictable and reliable.
Incidents are raised in two ways to minimise unplanned down-time for Qualica clients:
- Proactive monitoring based on comprehensive infrastructure and service
- Customer reporting to our service delivery team
Robust ticketing system
Client concerns are raised and tracked by a sound ticketing system within our trouble management software. Each report is given a severity rating and root-cause analysis is carried out to resolve all issues, whether they are internal or via a third party.
Mature software development life cycle
Qualica has a tried-and-tested software development lifecycle that enables predictable, on-time, on-budget delivery of new products, application software and enhancements.